Facilities evidence your clients can open
Tagged assets, work orders closed with a photograph and a monthly report generated from the record, for FM contractors, compound operators and building owners.
Facilities work produces a steady stream of small completions and a report written from memory at month end. We build an evidence pattern for it: tagged assets, work orders closed with a photograph, planned maintenance on a schedule, and a monthly report generated from the record and approved by the contract manager.
Why the monthly report arrives late and flattering
In most FM contracts the monthly report is written in the last week of the month by somebody reconstructing four weeks from a chat thread. It arrives late, it is always positive, and it rarely contains the thing the client needed to know. The fix is capturing the evidence at the moment of work, against the asset, so the report becomes a query rather than a composition.
- Planned maintenance is marked done with no photograph and no reading
- Reactive calls arrive by phone and chat, so nobody can say when the clock started
- Vendors email their service reports, and nobody checks them against the asset they cover
- The asset register is a spreadsheet that stopped matching the building after the last refit
- Fire alarm, water tank and pest control records are asked for by an inspector and held by a vendor
Built by an FM operator, sold to others
You can buy the software for your own operation. If you would rather hand the facilities work over as well, that is ITF FM.
Field apps
QR tags so a technician scans rather than searches, and a closure rule that refuses a job without a photograph.
Read moreDigitalAudit and inspection apps
Cleaning inspections and life safety rounds captured against the tagged asset, with findings raised on the spot.
Read moreDigitalInternal tools and portals
A vendor evidence portal where each vendor uploads its service record against the asset, reviewed before it counts.
Read moreDigitalDashboards and reporting
The monthly report assembled from the month's records, with an overdue section that stays in, approved by the contract manager.
Read moreDigitalSystems integration
If your CAFM already holds assets and work orders well, a connection to it and an evidence layer on top.
Read moreITF FMThe record every contract runs on
ITF FM's own evidence system, shown with synthetic data and the workflow its contracts use.
Read moreITF FMFM for residential compounds
Compound facilities work run by ITF FM, for operators who would rather hand the work over.
Read moreRecords a facilities operation is asked for
Each has its own reader. The closure rule is what makes every one of them exist.
| Requirement | What it means on site |
|---|---|
| Planned maintenance completion | The client, every month. Each task closes with a photograph or a reading against the asset. |
| Reactive tickets and their response | The client and tenants. The clock starts when the ticket is raised, and the record keeps both ends of it. |
| The asset register | Owners and auditors. Tagged assets with a location, a class and a maintenance interval. |
| Fire alarm and life safety maintenance | Civil Defence. Vendor reports held against the system they cover, with the next due date. |
| Water tank cleaning and pest control | Municipal inspectors, and food and healthcare clients. Held against the tank or the monitoring point, not in a vendor's inbox. |
| Cleaning inspections | Tenants and your own supervisors, recorded per area with findings raised on the spot. |
| Vendor performance | Your contract manager. Uploads, lateness and repeat faults per vendor, read from the record. |
What operators ask before switching
Who checks the work before it reaches the report?
A supervisor or the client verifies each closed job, and the contract manager approves the monthly report before it goes. The software assembles the evidence and hands it to them, because the sign-off belongs to the person who answers for the contract.
We already have a CAFM system. Does this replace it?
Usually not. If it holds your assets and work orders well, we connect to it and build the evidence and reporting layer on top.
Would you run our FM instead?
ITF FM does that. This page is for operators who want to keep the work and improve the evidence.
Can tenants or owners log in?
Yes. Each login sees its own buildings and the records against them.
What does a typical engagement look like?
A compound operator in Khobar runs its own maintenance team and three outsourced vendors for pest control, pools and HVAC, and the owner receives a monthly report the facilities manager writes from emails. Assets across the compound are tagged, and the in-house team closes jobs on a phone with a photograph. Each vendor uploads its service record against the asset through a portal instead of by email, and the upload is reviewed before it counts. The monthly report assembles from those records, with an overdue section nobody can edit out, and waits for the facilities manager's approval. The operator holds the asset register, the work order history, vendor records against each asset and a report the owner can trace line by line.
Part of one system
Every division keeps records to the same standard, so the second one you need works the way the first one did.
Trace last month's report to its evidence
The systems audit takes last month's report and traces each line back to the work behind it. Where a line has no evidence, that is where the build starts.