Evidence for every pallet that changes hands
Damage evidence at the dock, temperature excursion records and fleet checks, captured as records for the shippers and cargo owners who audit you.
In Saudi logistics, most compliance is set by customers and cargo type rather than by one regulator. A 3PL can hold several ISO certificates across sites, each renewing on its own clock, and each shipper audits in its own format. We build dock capture, excursion records, fleet checks and obligation registers, with a person deciding every release.
Customers set most of the rules
The Transport General Authority licenses the operation. The standards arrive with customers: a multinational shipper wants ISO 9001, a food customer brings SFDA's storage rules, and a pharmaceutical customer brings good distribution practice for time and temperature sensitive products. Inside Jubail, the Royal Commission's rules apply to anything moving there. Each customer audits against its own checklist and wants its own monthly report. And damage is argued at the dock or not at all: a pallet photographed at receipt, against the consignment reference, settles a claim, while the same damage reported two days later from the racking starts an argument.
- Damage is noticed after the pallet has moved, when nobody can say where it happened
- Temperature loggers produce data that nobody reviews unless a customer complains
- Pre-trip vehicle checks and forklift inspections sit on paper in the transport office
- Driver licence and vehicle document expiries are tracked by memory
- Every shipper wants a monthly KPI report in its own format, rebuilt by hand each month
Starting at the dock door
Most warehouses start at the dock, where a claim is won or lost, and at the logger data nobody reads.
Field apps
Dock capture on handhelds: a photograph at receipt, tied to the consignment reference before the pallet moves, and capture that continues offline.
Read moreDigitalData extraction
Delivery notes and logger exports read into records, with anything uncertain checked by a person before it is used.
Read moreDigitalAudit and inspection apps
Pre-trip vehicle checks, forklift and racking inspections, each finding raised against the asset with an owner.
Read moreDigitalWorkflow automation
An obligation register for vehicle, driver and site documents that escalates ahead of an expiry.
Read moreDigitalDashboards and reporting
Each shipper's monthly report assembled from the records in its own format, approved by your account manager before it goes.
Read moreDigitalNetwork management
When the cold store kills the handheld signal, a site survey finds out why and fixes the coverage.
Read moreITF FMFM for warehouses
Dock doors, levellers, roofs and refrigeration maintained by ITF FM, logged against the same bays.
Read moreITF ConsultLogistics and warehousing
The management system documentation your shippers and cargo owners audit against, prepared by ITF Consult.
Read moreWho asks for which record
Each record below has a different reader, and most of them arrive with a customer contract.
| Requirement | What it means on site |
|---|---|
| Inbound inspection and damage evidence | Shippers and insurers. A photograph at receipt, against the consignment reference, with the time and the receiver's name. |
| Temperature records and excursion reports | Food and pharmaceutical customers, and SFDA for food and pharmaceutical storage. Every excursion needs a record and a named decision. |
| Pre-trip vehicle checks | Your fleet manager and customer audits, recorded per vehicle and per trip. |
| Forklift and racking inspections | HSE audits and customer audits, recorded per asset, with findings tracked to closure. |
| Driver licence and vehicle documents | Your own compliance and Transport General Authority requirements. Each document has an expiry date and an owner. |
| Monthly KPI reports | Every shipper, each in its own format, drawn from the same underlying records. |
Questions from warehouse and 3PL managers
Who releases stock after an excursion?
Your named responsible person. When a logger reading leaves its range, the system opens an excursion record and marks the affected locations as on hold. The responsible person reviews the excursion and decides whether the stock is released, quarantined or destroyed, and the record keeps the decision and the name.
Do you replace our warehouse management system?
We connect to it or read its exports. The records on this page sit alongside it: damage evidence, excursions, inspections and document expiries.
Does this cover good distribution practice?
It builds the records that practice asks for: temperature, excursion, receipt and training records, each attributed and dated. Your responsible person and your customers' auditors judge compliance from them.
Will it work in a cold store with no signal?
Capture continues offline and syncs when the handheld reaches signal. The network survey can also tell you why the signal fails there.
What does a typical engagement look like?
A third-party warehouse near King Abdulaziz Port in Dammam is taking on a pharmaceutical customer, whose quality team will audit before the first delivery, and its temperature loggers produce data nobody reviews unless something goes wrong. The logger export now feeds an excursion register, and each excursion puts the affected locations on hold in the record and waits for the warehouse's responsible person. Dock staff capture receipt photographs against the customer's reference numbers on a handheld. The customer's monthly report is assembled from those records in its own format. The warehouse holds the excursion register, the receipt evidence, the hold and release decisions with names, and a report its account manager approves before sending.
Part of one system
Every division keeps records to the same standard, so the second one you need works the way the first one did.
Follow one consignment through
The systems audit follows one consignment from the dock door to the customer's monthly report and marks every point where the evidence drops out.