Lifts and escalators, held to a written scope
Lift and escalator maintenance delivered through a licensed lift specialist we manage, with every visit, breakdown and entrapment on one record.
- Delivery
- Managed specialist work, usually the OEM or its agent
- ITF's role
- Scope, visit verification, stoppage log, due dates
- Entrapment
- Logged as P1 in your priority schedule
- Record
- Per lift, in the same monthly pack
Lift and escalator maintenance is managed specialist work: a licensed lift specialist, usually the manufacturer or its agent, services the equipment. ITF writes the specialist's scope, verifies every visit on site, logs breakdowns and entrapments against each lift, tracks inspection due dates and keeps all of it in your monthly pack.
- 01 Enquiry
- 02 Site survey
- 03 Scope and quote
- 04 Mobilisation
- 05 Planned schedule
- 06 Execution
- 07 Monthly report
- 08 Management review
- 09 Next cycle
Lifts and escalators, held to a written scope sits at step 7 of the fm operating cycle. You receive the monthly evidence report.
Nobody checks the lift company
Lift contracts are the least supervised money in most buildings.
The service visit is signed on a sheet nobody reads. Call-backs run for days while the lift company waits for a part. Recommendations from last year's inspection sit in a drawer.
When the building manager complains, the reply is a list of visits that cannot be checked. The engineering is usually sound. The accountability around it is missing.
What we hold the specialist to
The specialist keeps the engineering. We keep the record of it, item by item, against the lift it belongs to.
| Item | What the specialist does | What we record |
|---|---|---|
| Routine service visit | Services the lift to its maintenance programme. | Visit verified on site: arrival, departure, lift, work done |
| Breakdown call-back | Attends within the window written in its contract. | Every stoppage logged against the lift, with clock times |
| Entrapment | Releases the passengers and finds the cause. | Time trapped, time released, cause, and whether it repeats |
| Findings | Reports defects and recommendations after a visit or inspection. | Each finding tracked to an owner and a date |
| Periodic inspection | Supports the inspection body on the day. | Due date, result and any conditions attached |
| Parts quotes | Quotes replacement parts and modernisation. | Quote checked against the lift's fault history before you approve |
The lift file
Logged per lift, stoppages start to show a shape: one car stopping after rain, door faults on the lobby lift in the lunch rush, a lift out for a week every time a part is ordered. That shape turns a vague complaint into a specific demand, and later into a modernisation case with evidence behind it.
The lift register
Every car and escalator with its details, its specialist and its inspection due date.
The visit verification log
Arrival, departure, the lift attended and the work done, checked on site by our supervisor instead of copied from the specialist's sheet.
The stoppage and entrapment log
Every stoppage per car with clock times. Entrapments also carry time trapped, time released and the cause.
The findings tracker
Each defect and recommendation from a visit or an inspection, with an owner and a date.
The parts quote review note
A replacement or modernisation quote read against that car's fault history, so you approve it knowing what has actually failed.
When someone is trapped
An entrapment is a P1 every time. Releasing passengers is work for a trained, authorised lift technician, so our site team's job is everything around the release.
- 01
Call the specialist
The lift specialist is called the moment the alarm is raised, and the call time is written down.
- 02
Stay on the line
Someone keeps voice contact with the people inside until they are out, and tells them what is happening.
- 03
Control the landing
The landing is kept clear for the technician, and nobody else attempts a release.
- 04
Log the clock
Time trapped, time the technician arrived, time released. Written as it happens, not reconstructed the next day.
- 05
Cause before service
The cause is written down before the lift returns to service. A second entrapment on the same car goes to the review with its history attached.
Weekly outages, a clean monthly report
A mixed-use tower in Riyadh has six passenger lifts and a service lift, maintained by the manufacturer's agent. Tenants report outages every week. The agent's monthly report says every visit was completed.
We take the lift contract into the vendor register without changing the specialist. From the first week every visit is verified on site by our supervisor, and every stoppage is logged against its car.
After two months the log shows one car accounting for most of the stoppages, all of them door faults, and call-backs where the part was ordered only after the visit. The agent is asked, with the log in hand, for a door operator overhaul on that car and a stock of the failing part.
The landlord holds a lift register, a visit verification log, a stoppage and entrapment log per car, a findings tracker and the inspection due dates, all in the monthly pack it forwards to tenants.
Questions from building managers
Why not maintain the lifts yourselves?
Lift work needs a licensed specialist, and usually OEM parts, tools and training. Putting a general technician on a lift would put your passengers at risk. Our part is making sure the specialist does what it is paid for.
Can you replace our lift company?
We can run a competitive tender and write the scope. Often the better first move is to supervise the current company properly for three months and see what the record says.
Who releases trapped passengers?
The lift specialist's trained technician. Our team calls them, keeps contact with the passengers, controls the landing and logs the times.
Do you manage escalators and travelators in malls?
The same way as lifts. A specialist maintains them, and we verify the visits, log the stoppages and track the findings.
Who arranges the periodic inspection?
An inspection body carries it out and the specialist supports it. We track the due date, arrange access and hold the result and any conditions in your file.
Around the lift contract
Specialist systems
HV, BMS, cooling towers and equipment inspections, run on the same record.
Read moreFMVendor management
The register that holds the lift company's documents and expiry dates.
Read moreSectorOffices and towers
The whole FM scope for a building where the lifts decide the tenant's day.
Read moreDigitalWorkflow automation
Stoppage alerts and inspection reminders wired into your own systems.
Read morePart of one system
Every division keeps records to the same standard, so the second one you need works the way the first one did.
Book a site survey
Ask your lift company for last quarter's stoppages, per car, with clock times. If the list exists and matches what your tenants say, the contract is working. If it does not, that list is where we start.