Questions about ITF Health
What we work on, how far ahead to start, and what you keep at the end.
- Our scope
- The non-clinical standards and the services around the care
- On site
- Riyadh and the Eastern Province
- Revenue cycle
- Remote, with a report every month
- Device companies
- ISO 13485 quality systems
ITF Health works on the non-clinical side of healthcare: CBAHI evidence, facility services, staff training, software and data protection for hospitals and clinics, ISO 13485 quality systems for medical device companies, and revenue cycle work, run remotely, for clinics that bill insurers.
Three answers to hear before signing
A few questions have answers a buyer should hear early, from us or from anyone else they are talking to.
Nobody can promise a CBAHI result. CBAHI decides, and a survey covers clinical standards alongside the non-clinical ones we prepare. What can be controlled is whether the non-clinical evidence exists, is current and can be found in minutes.
Records cannot be grown in weeks. Documents can be written and approved in weeks, but records need months of history, because a surveyor looks for sustained compliance. If the only way to meet a date is a record of something that did not happen, we say so at the gap assessment and put that area on a dated plan instead.
Revenue cycle work is judged on your own figures. The monthly report defines every number it uses, so you can check each one against your bank statements rather than take our word for it.
One line each
The short version first. The longer answers follow, and the page named has the full picture.
| The question | Short answer | Where it is answered |
|---|---|---|
| What we work on | The non-clinical standards: the building, its safety systems, documents, records and staff files. | CBAHI readiness |
| A survey date | The plan is worked backwards from it, not from our availability. | CBAHI readiness |
| Rehearsing the survey | A mock survey on your records and your staff, with findings in three parts. | Mock survey |
| Medical device companies | An ISO 13485 system sized to what you do. You choose the certification body. | ISO 13485 |
| Insurance claims | Worked remotely from the eligibility check to the posted payment, reported monthly. | Revenue cycle management |
| Saudi insurers | Claims through nphies, with prior authorisation and SBS coding. | Insurance claims through nphies |
| Where we work on site | Riyadh and the Eastern Province. | Every on-site service |
| Prices | Quoted per scope, after the first call. | Contact |
The longer answers
Which parts of a CBAHI survey do you work on?
The non-clinical standards: facility management and safety, document control, the machinery of the quality programme, environmental cleaning records, and staff files. Clinical standards stay with your clinical leadership. Anything clinical we notice goes to them in a separate referral list.
Can you promise a CBAHI result?
Nobody can. CBAHI decides, and its survey covers clinical standards as well as the ones we prepare. We make sure the non-clinical evidence exists, is current and can be found.
Is CBAHI mandatory for my facility?
For hospitals, the Ministry of Health ties accreditation to operating licence renewal. Other facility types have been brought in programme by programme. We check where your type stands on the first call.
How far ahead of the survey should we start?
As early as you can. With a year, every step fits, including months of records and a mock survey. With a few months, documents are fixed first and records start at once, and the report names the areas with a short history. With a few weeks, we tell you plainly what can be fixed in the time.
Does CBAHI offer help itself?
Yes. CBAHI runs education and training programmes, and they are worth using. Our part is the work inside your building: walking the plant room, rewriting the drill schedule and keeping the records running for months.
Do you certify ISO 13485?
No. Certificates come from bodies SFDA recognises: licensed by SFDA in the Kingdom, or IAF-accredited abroad. We build the system with your people, and you choose the body.
We hold ISO 9001. Is that enough for SFDA?
Not for SFDA. ISO 13485 adds device-specific requirements, such as a file per device type and reporting to SFDA, and makes others stricter, such as traceability to the customer who received each lot and complaint handling that ends at a reporting decision. A 9001 system is a good foundation, and much of it carries over.
Where is revenue cycle work done?
Remotely. Your insurer contracts and accounts stay in your name, and the monthly report and the open-claims list come to you.
What do we actually receive?
A named document at every step: the gap report, the clinical referral list, the evidence index, the requirement map, the monthly revenue cycle report. Each one is drawn as a specimen on the What you receive page.
Can we buy one service?
Yes. Start with the one causing trouble this month. The records rule is the same for one line or six.
What drives the cost?
For CBAHI, the facility's size and programme, the number of branches and contractors, and the time left before the survey. For ISO 13485, what your company does and how much of a system exists. For revenue cycle, the specialty, the claim volume, the insurer mix and any backlog.
Go from here
Every Health service
All of them, grouped and filterable, each with its own page.
Read moreDocumentsWhat you receive
Ten documents drawn as specimens, before you sign anything.
Read moreAccreditationCBAHI readiness
The non-clinical standards, the preparation, and the survey date worked backwards.
Read moreRevenue cycleInsurance claims through nphies
Rejections sorted by reason and insurer, and the prior authorisation step fixed at source.
Read morePart of one system
Every division keeps records to the same standard, so the second one you need works the way the first one did.
Ask it on the first call
Most answers depend on your facility, your date or your claims. A short call settles it faster than a page can, and the scope is written down before any other work starts.